Why The Staff at One Chamber is Doing Cartwheels

The Malvern/Hot Spring County Chamber of Commerce was losing revenue.

Their billing system just wasn’t cutting it. Signing up a new member was a seven-step process and tracking member payments was cumbersome. But most alarming, tracking member non-payments wasn’t even an option with their old system. Their old system was letting members slide by without renewing or paying.

With their previous credit card processing vendor, they couldn’t seem to get answers. Credit cards would get denied with no explanation. According to Administrative Assistant Jennifer Eubanks, the staff would leave a message for the processing vendor and never get a call back. Essentially, “we were paying for something we couldn’t use,” she said. Understandably, they were looking for improved payment processing and reporting.

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The Chamber began the process of researching Member Management Software. They looked at a number of providers, but most didn’t have comparable features to ChamberMaster and they generated concerns about customer service. Jennifer narrowed it down to ChamberMaster because of a strong reputation, the promise of good customer service, and a reasonable price. 

“ChamberMaster explained everything. No matter how many questions I had, they answered them and didn’t make me feel dumb for asking. They even gave me tips to help get information to our board. I didn’t get that from a lot of other companies,” Jennifer shared.

According to Eubanks, “ChamberMaster’s IPP (Integrated Payment Processing) feature is so fantastic, I could do cartwheels! It’s quick and painless, and it even emails receipts. It was such a smooth transition to IPP, I could run credit cards the same day we started using it.”

“The website they produced for our Chamber is terrific. We used to have to submit changes to a webmaster. Sometimes it would take a month to see the update. Now I can edit the site every day if I want to.”

“I have not had one bad experience. Not one.”